Anika AI Pty Ltd ABN 58 693 034 865 (we, us, our) operates Anika, a modern emotional wellbeing and human connection platform, and is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information.

This Privacy Policy explains how we manage your personal information - that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable. It covers our obligations and your rights in respect of our dealings with your personal information.

Please take a moment to read this Privacy Policy as it describes what happens to your personal information that is collected via our website at https://anikaai.app and our mobile application (together, the Platform).

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

• when you register for or use the Platform;
• when you make an inquiry through our website at https://anikaai.app;
• in administering and performing any contracts with service providers;
• when you contact us via email or through the Platform;
• from correspondence (whether in writing or electronically);
• through our mobile application;
• while conducting customer satisfaction and market research surveys;
• when administering any of our services; and
• as otherwise required to manage our business.

In certain cases we may also collect personal information from publicly available sources and third parties, such as suppliers, contractors, our clients and business partners.

If we collect personal information about you from a third party, we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

The types of personal information we may collect include (but are not limited to):

• your name;
• your email address;
• your birthday (month and year only);
• your location; and
• billing information.

We do not collect sensitive information such as health information, religious beliefs, or racial or ethnic origin.

Where you do not wish to provide us with your personal information, we may not be able to provide you with access to the Platform or its services.

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.

We collect, hold, use and disclose personal information to:

• provide you with access to the Platform and its features;
• manage and administer your account;
• communicate with you, including sending notifications, updates and support responses;
• personalise your experience on the Platform;
• comply with our legal and regulatory obligations; and
• otherwise manage our business.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

We may disclose personal information to third parties such as organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same standard that we do.

We hold personal information electronically on secure servers operated by Amazon Web Services (AWS), located in Australia.

We maintain appropriate physical, procedural and technical security for our information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to the disposal of personal information.

We protect personal information by restricting access to only those who need it to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

We may provide you with information about new features, content, and updates from the Platform that may be of interest to you.

We will not disclose your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive commercial messages from us by contacting our Privacy Officer or using the unsubscribe function included in our emails.

A cookie is a small text file stored in your computer's memory or on your hard disk for a pre-defined period of time. We use cookies on our website to identify specific machines in order to collect aggregate information on how visitors are experiencing our website. This information helps us to better adapt the website to suit personal requirements.

While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings, please refer to your browser's manual or settings.

You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing. We may seek to recover from you reasonable costs incurred for providing access to any of the personal information we hold about you.

We are not obliged to correct any of your personal information if we do not agree that it requires correction, and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons.

We will respond to all requests for access to or correction of personal information within a reasonable time.

As at the date of this Privacy Policy, we store your personal information on AWS servers located in Australia and are not likely to disclose your personal information to overseas recipients.

If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act and will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.

If you do not want us to disclose your information to overseas recipients, please let us know.

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:

The Privacy Officer

Anika AI Pty Ltd

313/19 Grandstand Parade, Zetland NSW 2017

Email: hello@anikaai.app

We take all complaints seriously and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

GPO Box 5218, Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

We reserve the right to change the terms of this Privacy Policy from time to time. An up-to-date copy of our Privacy Policy is available on the Platform.

Last updated: June 2026